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Owned and operated by Backyard Hearth & Home, our team is ready to answer questions about patio furniture, fire pits, pergolas, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like pergolas and gazebos may include specific delivery instructions at checkout.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your patio furniture, fire pit, or heater delivery every step of the way.
What is your return policy?
We offer 30-Day Returns on eligible items. If a patio set, pergola, or fire pit does not meet your expectations, please review our Return Policy page for complete details on how to start a return.
Can I exchange an item for a different style or size?
We are happy to help with exchanges on eligible products within our 30-Day Returns window. Contact us with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right patio furniture set for my space?
Consider the dimensions of your deck, patio, or garden area, then match that to the seating capacity and layout of each set. Our product pages include detailed measurements, and our team can help you narrow things down if you need guidance.
Are your fire pits and infrared heaters safe for covered patios?
Safety depends on the specific model and the clearance available under your covered structure. Each product listing includes manufacturer guidelines for minimum overhead and side clearances. If you are unsure, send us a message and we can help you find the right fit.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our team aims to reply to every inquiry within 24 hours during business days.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
30-Day Returns
If something is not right with your purchase, our return process is straightforward and backed by our Return Policy.
